The Help Center Tab in your WeGive dashboard provides quick access to support, resources, and a Community Forum where you can connect with other users.
Accessing the Help Center
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Log in to your WeGive Dashboard.
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Navigate to the Help Center tab in the Dashboard Navigation Menu.
Features and How to Use Them
1. Edit Chat Bot Display
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If you prefer a cleaner interface, you can remove the chatbot from your Dashboard display.
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Navigate to Show Chat Bot to enable this option.
2. Find Answers in the Knowledge Base
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Search FAQs, guides, and best practices using the Knowledge Base Integration.
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Type your question into the search bar to find relevant articles.
3. Manage Your Tickets in the Ticket Desk
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Click on Ticket Desk to view all previously submitted support tickets.
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Track updates on your reported issues or feature requests.
4. Submit a Ticket
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Need help with a bug or have a feature request?
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Click Submit a Ticket to fill out a request form.
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Provide as many details as possible to ensure a quick resolution.
5. Join the Community Forum (Beta Test!)
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Click on Community Forum to interact with other WeGive users.
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The first time you access the forum, you'll need to create an account (you should remain logged in for future visits).
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Organize topics based on Dashboard features and engage in discussions by asking questions or sharing expertise.
Stay Engaged and Share Feedback
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Participate in discussions, offer fundraising insights, and troubleshoot challenges with other users.
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If you have feedback about the Community Forum, let us know! We're testing this as a collaborative space and would love your input on its usefulness.
Use the Help Center to enhance your WeGive experience—whether by finding solutions, submitting requests, or connecting with the community!
