Payouts can be viewed from the Payments > Payouts tab. Export payouts for a detailed CSV report sent to your inbox.
Payment transactions are individually disbursed. The system will initiate a payout for all payments that have occurred within a 24 hour time period, which will be visible in your organization's bank account by 6:30am EST.
You can expect to experience a 7 day hold on your first initial payout.
Card payments are processed instantly and the status will be shown to the donor on donation confirmation as well as in the dashboard. Common reasons for a failed charge on a card are invalid billing info, insufficient funds, or invalid card details. Failed transaction details are available on the Transaction Details.
Bank payments take around 5-7 business days to settle, depending on the bank, and will show as processing during that settlement period.
Donations are only refundable after a charge has settled. Refunds take 1-3 days to show up on card/ bank statements.
Charges will display on payouts 3 business days after the charge has settled.