WeGive uses Mailgun to power all platform-based email sending—ensuring your fundraising communications are delivered reliably and securely.
This includes:
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Transactional emails (receipts, confirmations)
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Marketing messages (campaigns, journeys)
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Triggered and automated emails
WeGive’s integration with Mailgun provides deep support for deliverability, tracking, suppression list management, and compliance.
What WeGive Manages for You Automatically
WeGive's integration with Mailgun is read-only and fully managed—no setup required on your end. Our system automatically handles:
Deliverability Management
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Bounce handling (hard/soft)
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Spam complaints and unsubscribe tracking
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Suppression list syncing (global and per-message)
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Whitelisting for VIP donors
Engagement Monitoring
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Open and click tracking
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Device, time, and location analytics
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SPF/DKIM/DMARC authentication tracking
Compliance Support
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CAN-SPAM & GDPR adherence
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Suppression rules enforced per list preferences
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Secure email storage and permission-based access
Need to Troubleshoot Deeper?
For more technical information about how Mailgun works under the hood, you can explore Mailgun’s official help center. This is especially useful if:
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You're working with your IT team to verify DNS records (SPF/DKIM/DMARC)
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You want to understand how engagement tracking (opens/clicks) works
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You need to diagnose authentication or deliverability errors
Visit Mailgun's Help Center – Sending Emails
Not Sure If It’s a Mailgun Issue?
If you're not sure whether a deliverability issue is caused by email content, a donor's inbox settings, or your DNS configuration, we’re happy to help triage.
Contact WeGive Support at help@wegive.com and include:
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The affected donor email
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Approximate time of send
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Message type and related dashboard url (receipt, campaign, journey, etc.)
We’ll investigate the issue on your behalf.